GIPA - Access to Information

Contract Information Class 1

Reference Number 2016/ITS4
Amount Payable $1,712,090.00
Effective Date 30/09/2022
Completion Date 29/09/2025
Name and business address of the contractor
ServiceNow - Level 21 50 bridge st Sydney NSW 2000 Australia
Particulars of the project to be undertaken, the goods or services to be provided or real property to be leased/transferred ServiceNow provides UOW with a hosted service management tool.
Details of any related body corporate or private sector entity who will be involved in carrying out any of the contractor’s obligations or receive a benefit.
Are there any provisions under which the amount payable may be varied? Yes
Amount Payable Variation Clauses Amount may vary if additional users are required.
Can the contract be renegotiated? No
Did the contract involve a tender process? No
Description of any provisions under which the contractor is to receive payment for providing operational or maintenance services ServiceNow are to provide further enhancements if required.

Contract Information Class 2

Is there a transfer of significant assets to the State? No
Is there a transfer of significant assets to the contractor? No
Has any cost-benefit analysis been undertaken by UOW? Yes
Cost Benefit Analysis Results Following a Cost benefit analysis led to engagement directly with Servicenow as supplier. Previous engagement was with an authorized reseller. Original contract underwent RFT process.
Was a public sector comparator used? N/A
Details N/A
Did the contractor provide a base case financial model? N/A
Details N/A
If relevant, provide details of how risk is to be apportioned between the parties. N/A
Have there been any significant guarantees or undertakings between the parties? No
Other Key Elements N/A